Returns and Cancellation Policy
Fogagood Perfume aims to provide customers with quality products and a reliable shopping experience. This Returns and Cancellation Policy outlines the conditions under which orders may be cancelled or returned.
Order Cancellation
Customers may request to cancel an order before it has been processed or dispatched for delivery.
Once an order has been dispatched, cancellation requests may no longer be accepted.
To request an order cancellation, customers should contact Fogagood Perfume as soon as possible using the contact details provided below.
Returns Eligibility
Due to the nature of fragrance and personal care products, returns are generally accepted only in specific circumstances, including:
- The wrong product was delivered.
- The product arrived damaged.
- The product received differs significantly from the order placed.
Return Conditions
To qualify for a return, the product must:
- Remain unused.
- Be in its original packaging.
- Include all original accessories, labels, and documentation where applicable.
- Be reported within a reasonable period after delivery.
Fogagood Perfume reserves the right to inspect returned items before approving a return request.
Non-Returnable Items
For hygiene and product integrity reasons, opened, used, or altered fragrance products cannot be returned unless the item was delivered damaged or incorrectly.
Refunds
Where a return is approved, eligible refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on the payment provider or financial institution involved.
Exchanges
Where appropriate and subject to product availability, Fogagood Perfume may offer an exchange instead of a refund.
Damaged or Incorrect Orders
If you receive a damaged product or an item different from what was ordered, please contact Fogagood Perfume promptly and provide relevant order details and supporting photographs where applicable.
Policy Updates
Fogagood Perfume reserves the right to update this Returns and Cancellation Policy when necessary. Any changes will be published on this page.
Contact Information
Fogagood Perfume
199 AYE029 Street, Near Malan Studio, Nima, Accra
Phone: 0560253847
Email: [email protected]